Hotel Serviceavgift

Hos MSC Cruises er gjesteservice vår første prioritet. Under en ferie med MSC Cruises tilbys gjestene utmerket service over hele skipet, i tillegg til dette har vi også besetningsmedlemmer som jobber like hardt bak kulissene for å oppnå et høyt servicenivå.

Fra og med 1. april 2021 er hotellets servicegebyr obligatorisk og inkludert i prisen for alle nye bestillinger. Hotellservicegebyret gjelder ikke for barn som er under 2 år på cruisets avreisedato, og prisene er per person per dag.

Nedenfor finner du de nye gyldige hotelltjenestegebyrene:

- Fra 2. juli 2024 og senere, for cruise til Kina, Japan, Sør-Korea, Karibia og Nord-Amerika, og for gjester over 2 år. Gjester med eksisterende reservasjoner bekreftet før 2. juli 2024 vil ikke bli påvirket av denne endringen.
- Fra 2. juli 2024 og senere, for cruise til Sør-Amerika, Sør-Afrika og Grand Voyages. Gjester med eksisterende reservasjoner bekreftet før 2. juli 2024 vil ikke bli påvirket av denne endringen.
- Fra 2 juli 2024 og utover, for MSC Yacht Club gjester. Gjester med eksisterende reservasjoner bekreftet før 2. juli 2024 vil ikke bli påvirket av denne endringen.

Hotel Service Charge valid for all new bookings from July 2nd 2024 onwards

 

MEDITERRANEAN, CANARY ISLANDS  NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia, MSC World Cruise

MSC YACHT CLUB, Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

 MSC YACHT CLUB MSC World Cruise

Adults (12 years old and over)

€12 per night

Adults (12 years old and over)

€16 per night

Adults (12 years old and over)

€ 16 per night

Child (Between 2 and 11 years old)

€ 6 per night

Child (Between 2 and 11 years old)

€8 per night

Child (Between 2 and 11 years old)

€ 8 per night

Child (Less than 2 years old)

No Service charge applied

Child(Less than 2years old)

No Service charge applied

Child (Less than 2 years old)

No Service               charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC YACHT CLUB South Africa Cruises

Adults (12 years old and over)

US $ 10 per night

Adults (12 years old and over)

 US $ 14 per night

Child (Between 2 and 11 years old)

US $ 5 per night

Child (Between 2 and 11 years old)

 US $ 7 per night
 

Child (Less than 2 years old)

 No Service charge applied  

Child (Less than 2 years old)

 No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC YACHT CLUB South America

Adults (12 years old and over)

US $ 16  per night

Adults (12 years old and over)

US $ 20 per night

Child (Between 2 and 11 years old)

US $ 8 per night

Child (Between 2 and 11 years old)

US $ 10 per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Alaska, Panama, Bermuda, Canada & New England

 MSC YACHT CLUB Caribbean, Alaska, Panama, Bermuda, Canada & New England

Adults (2 years old and over)

US $ 16 per night

Adults (2 years old and over)

US $ 20 per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC YACHT CLUB Asia

Adults (2 years old and over)

US $ 18  per night

Adults (2 years old and over)

US $ 21 per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

MSC Grand Voyages

 

MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Red Sea and Far East and to South Africa, Caribbean and South America

 MSC YACHT CLUB MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Red Sea and Far East and to South Africa, Caribbean and South America

Adults (12 years old and over)

€ 12 per night

Adults (12 years old and over)

€ 16 per night

Child (Between 2 and 11 years old)

€ 6 per night

Child (Between 2 and 11 years old)

€ 8 per night
 Child (Less than 2 years old)  No Service charge applied  Child (Less than 2 years old)  No Service charge applied

 

MSC Grand Voyages from South Africa, South America and Caribbean, Alaska

MSC YACHT CLUB MSC Grand Voyages from South Africa, South America and Caribbean, Alaska

Adults (2 years old and over)

US $ 16  per night

Adults (2 years old and over)

US $ 20 per night

Child (Between 2 and 11 years old) 

US $ 8 per night

Child (Between 2 and 11 years old)

US $ 10 per night

 Child (Less than 2 years old)  No Service charge applied  Child (Less than 2 years old)  No Service charge applied

Hotel Service Charge valid for all new bookings from October 19th 2023 for cruises sailing to China, Japan and Korea from 12th of March 2024 onwards.

 

MEDITERRANEAN, CANARY ISLANDS, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

€12 per night

Adults (12 and over)

€12 per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

€ 6 per night

Child (2 and over)

€6 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 10 per night

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 5 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

€12 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England MSC Grand Voyages from Caribbean (Northbound)

 MSC Grand Voyages  to Caribbean (Southbound)

Adults (>12 and over)

US $ 16 per night

Adults (12 and over)

 US $ 14.5  per night

Adults (12 and over)

€12 per night

Child (2 and over)

US $ 8  per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 16  per night

 


Adults (12 and over)

€12 per night

Child (2 and over)

US $ 16  per night



Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

Hotel Service Charge valid for all new bookings from October 2nd 2023, onwards for cruises sailing to Caribbean and North America

 

MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

€12 per night

Adults (12 and over)

€12 per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

€ 6 per night

Child (2 and over)

€6 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 10 per night

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 5 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

€12 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England MSC Grand Voyages from Caribbean (Northbound)

 MSC Grand Voyages  to Caribbean (Southbound)

Adults (>12 and over)

US $ 16 per night

Adults (12 and over)

 US $ 14.5  per night

Adults (12 and over)

€12 per night

Child (2 and over)

US $ 8  per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 14.5  per night

 


Adults (12 and over)

€12 per night

Child (2 and over)

US $ 14.5  per night

Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

Hotel Service Charge valid for all new bookings starting from 12th December 2022 for all departures

Starting on 1 January 2020 - for all new reservations on Winter 2021-22 departures and onwards - The hotel service charge is mandatory and integrated part of the total price. The Hotel Service charge does not apply to children under 2 years of age old at the time of the cruise departure date.

 

 

MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

 

Mediterranean, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC Grand Voyages to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

€ 12 per night

Adults (12 and over)

€ 12 per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

€ 6 per night

Child (2 and over)

€ 6 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 10  per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 5  per night

Child (2 and over)

US$ 7.25 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA  & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England MSC Grand Voyages from Caribbean (Northbound)

MSC Grand Voyages  to Caribbean (Southbound)

Adults (>12 and over)

US $ 14.5  per night

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 14.5  per night

 


Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 14.5  per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

Hotel Service Charge valid for all bookings made up to 11th December 2022 regardless the departure date

Fra og med 1. april 2021 - for alle nye reservasjoner på avganger fra og med vinteren 2021-22. Hotellserviceavgift er obligatorisk og en integrert del av totalprisen. Hotellserviceavgiften gjelder ikke for barn som er under 2 år på cruisets avreisedato.

 

DRIKS
Vær oppmerksom på at vi ikke anbefaler at du gir driks til enkelte medarbeidere.

GJELDER TIL SOMMER 2023

MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE,  EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC Grand Voyages to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

€ 10 per night

Adults (12 and over)

€ 10 per night

Adults (12 and over)

€ 10 per night

Child (2 and over)

€ 5 per night

Child (2 and over)

€ 5 per night

Child (2 and over)

€ 5 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 8 per night

Adults (12 and over)

US $ 12.5 per night

Adults (12 and over)

€ 10 per night

Child (2 and over)

US $ 4  per night

Child (2 and over)

US $ 6.25 per night

Child (2 and over)

€ 5 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 12.5 per night

Adults (12 and over)

US $ 12.5 per night

Adults (12 and over)

€ 10 per night

Child (2 and over)

US $ 6.25 per night

Child (2 and over)

US $ 6.25  per night

Child (2 and over)

€ 5 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, USA AND CANADA CRUISES

 

Caribbean MSC Grand Voyages from Caribbean (Northbound)

MSC Grand Voyages  to Caribbean (Southbound)

Adults (>12 and over)

US $ 14 per night

Adults (12 and over)

US $ 12.5  per night

Adults (12 and over)

€ 10 per night

Child (2 and over)

US $ 7  per night

Child (2 and over)

US $ 6.25  per night

Child (2 and over)

€ 5 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 14.5 per night

 


Adults (12 and over)

€ 10 per night

Child (2 and over)

US $ 14.5  per night

Child (2 and over)

€ 5 per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

faq

Are MSC Voyagers club members exempt from the hotel service charge?

No, hotel service charge is applicable to all guests.

What happens to the hotel service charge when guests change their booking?

The hotel service charge is an integrated part of the total price which may change based on the new choice the guest will take when making the reservation of the new cruise vacation.

Is the hotel service charge detailed in the booking confirmation?

Yes, all details related to pricing are fully detailed on the booking confirmations, including the details of the hotel service charge which is payable at the time of booking, and no longer on-board.

How is the hotel service charge shared with the staff?

The hotel service charge is equally distributed among all the crew members.

Some guests have always tipped individual employees. Would that also be allowed?

Our guests benefit from the customer service from a wide range of crew members who have different roles to contribute to their enjoyment and wellbeing onboard. For this reason, MSC discourages tipping individual staff members as we believe in equal opportunities for all.

Can the hotel service charge be reduced or cancelled in case of complaints on board?

Hotel service charge is an integrated part of the total price  and cannot be cancelled. However, once on board, if passengers claim for lack of service, they can refer to the Guest Service Team which will immediately intervene and provide a solution to the actual discomfort.